StageHand

Stagehand gives AV and IT support teams complete remote visibility, control, and automation over every lecture hall and meeting room – so you can fix AV issues before they interrupt class – not after. Proactively resolve problems from a web browser and eliminate disruptive onsite callouts.

The support ticket is already too late

A frantic call from a presenter. A cryptic “it’s not working” ticket. A five-minute window between classes to diagnose a problem in a room across campus.

For AV support teams, the daily routine is reactive, stressful, and inefficient. Without visibility into each room, problems aren’t caught until they’re reported — and that usually means class has already been disrupted.

Stagehand: made for campus AV support teams

When a class starts, there’s no time for trial-and-error fixes. Stagehand connects directly to your AV hardware so your team can diagnose, triage, and resolve issues — without entering the room or touching a control panel.

Use it when:

You need to spot a failure before the lecturer does
Get alerts from every connected device in real time. Fix problems before they trigger a help desk ticket.

You’re responding to a call mid-class
Immediately verify room status: power, source, audio levels — and guide the user without guessing.

You’ve got 5 minutes between sessions
See which rooms are vacant and how long you have, so you can make changes fast and remotely.

Most tools solve a slice of the problem

• Remote desktop software? Not AV-specific, clunky for multi-device control, and often blocked by security policies.
• Control systems? Require programming expertise and costly hardware upgrades.
• Manual walk-ins? Disruptive, inefficient and can’t scale across large campuses.
• Monitoring dashboards? Show alerts, but don’t give control or context.

What you can do with Stagehand

Listen in to live audio
On Dante-enabled networks, drop into the room’s mix from your browser to pinpoint issues before stepping in.

Control devices directly
Change sources, mute audio, or view logs — all remotely, no custom programming required.

See patterns across your fleet
Track room usage, input trends, and hardware health across all rooms to plan upgrades and justify spend.

Trusted by those who know the pain

Stagehand was born from decades of experience managing AV at universities, hospitals, and enterprise campuses.

“We used to need three different tools to do what Stagehand does from a single screen. The reduction in onsite callouts has been a game-changer for our team’s efficiency.”
— AV Lead, Multi-Campus University

Ready to start solving problems from your browser?