Historically, clinicians across NSW have used multiple platforms and solutions to conduct virtual consultations. There hasn’t been a consistent, fit-for-purpose state-wide approach, and there has been confusion among staff about which service to use.
Previously, clinicians have mostly conducted consultations via telephone to complement in-person appointments. This is due to the lack of system integration, limited staff training, and varying access and user experiences with videoconferencing.
myVirtualCare provides patients with a seamless and convenient way to access their clinical and social care providers using one web link on any internet-enabled device.
Since the development and release of myVirtualCare there has been a significant increase in use of the platform. Clinicians, patients, their families and carers are now experiencing the many benefits of virtual care, especially during COVID-19 lockdowns.
myVirtualCare is supporting patients to access a variety of services including cancer care, palliative care, nutrition and dietetics, pain, mental health, chronic and complex care, and speech and rehabilitation services.
"PlaceOS integrations for NSW Health had over 3,000 clinician’s feedback satisfaction reporting over 95%."